South Lane Wheels is having an identity crisis. According to the organization, it's having a hard time getting the message out that the service--which provides rides around town for $1--is for more than just elderly or low-income residents. It's for everyone.
According to Cottage Grove City Planner, Amanda Ferguson, as a way to reach a broader audience and collect more data, South Lane Wheels has created a survey and is asking residents to fill it out to give the organization a better understand of its reputation in the community as well as a clear direction for the future.
South Lane Wheels is using SurveyMonkey, an online survey website, to conduct its survey which features questions such as: Do you own a car? What is your age? What has prevented you from using South Lane Wheels? Currently South Lane Wheels only offers weekday services. Would you benefit from expanding to weekend days? South Lane Wheels offers a Door to Door service where we will pick you up from your home and drop you off at your destination in the Cottage Grove or Creswell areas. Knowing this, at what time of day would you use this service? In addition to the Door to Door service, we also offer a Route Around Town that will pick you up at our designated stops and take you to the popular destinations in Cottage Grove. We will also pick you up at your door for this service if you call ahead. This service is offered from 10 am - 2 pm. Knowing this information, how many times would you use this service? We currently offer a Metro Service that will pick you up and take you to the Eugene/Springfield area. Currently the cost for this service is $15 each way regardless of where you live, and $10 each way if you live in Creswell. Knowing this information, what day(s) of the week would you use this service? Currently you can only purchase individual tickets with us. Would you use our service more if we did a discount for families? What methods would be best for you to schedule your bus rides? We are actively trying to better your experience with us, but to do this we need new members to join the South Lane Wheels Advisory Committee. Would you be interested in joining our team?
The questions, according to Ferguson are a way to assess if a re-branding of the organization should be underway.
According to the organization's website: South Lane Wheels is not just for seniors. Anyone can ride! We are a public transportation system connecting people with where they want to go in South Lane County including Cottage Grove, Creswell, Dorena, Culp Creek, Saginaw, London, and Lorane. These rural communities are very fortunate to have the options of a low cost deviated fixed route, local and metro Dial-A-Ride services, plus group rides within FTA Charter Guidelines.Established in 1982 as a non-profit 501(c)(3) based in Cottage Grove, our mission is to provide safe, accessible and economical service to those who need transportation to local destinations and as far away as the Eugene/Springfield metro areas. For 33 years we have provided thousands of individuals rides to doctor appointments, shopping, restaurants, residences, nutrition sites, recreation, workplaces, school, and special events.Last year South Lane Wheels provided approximately 17,300 one way rides to destinations where folks need to go. Whenever possible we grouped riders to better our environment as we drove over 137,000 miles. All of our ten vehicles are wheelchair accessible, which means a lot to the 2,490 rides for folks using mobility devices.South Lane Wheels is funded by federal, state and local grants, supported by local and in-kind donations, and operated by a dedicated staff and volunteers that believe in our programs. Whenever possible, we partner with area agencies and businesses to maximize our impact. The board of directors provides oversight and conducts a public meeting once a month.
To take the survey, go to surveymonkey.com/r/southlanewheels.